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Reliance forms the foundation of our interaction with users at Book Of Slots. This data retention policy outlines how we handle, keep, and finally delete your personal information. We function under UK data protection laws, such as the UK GDPR and the Data Protection Act 2018. Being clear about our data handling is a legal duty, but we also consider it as a key part of our offering. We want for you to experience our games knowing your privacy is taken carefully.
A Data Retention Policy constitutes a written document. It sets out how long an organisation keeps different types of personal data and the legal reasons for storing it. This is a key part of good data governance. It stops us from storing information forever, or for longer than we truly need it. At Book of Slots, we have set specific retention periods for all your data. This covers your account details, transaction history, support conversations, and gameplay records. This organised method minimises risk, boosts data security, and proves we comply with the law for our players and regulators like the UK Gambling Commission.
We could change this Data Retention Policy periodically. Changes could reflect shifts in our processes, technology updates, or new legal duties. The most recent version will always be published on our website. We will inform you about any major changes that influence how we process your data. If you have questions about this policy, our retention practices, or your data rights, please contact our Data Protection Officer. We are here to work with you, resolve concerns, and provide you with clear, timely updates about how we protect your personal information.
Keeping your personal data protected is our focus for its entire lifecycle. We use strong technical and organisational measures to safeguard the information we keep. This defends it from unauthorised entry, change, disclosure, or destruction. Our measures include encrypting data when it’s moving and when it’s stored. We maintain strict access controls so employees only see what they need for their job. We also use advanced network security. These protocols are tested and updated regularly to counter new threats. Your data stays secure whether we are using it today or checking it for a regulatory check in several years’ time.
You have a entitlement to erasure, at times termed the ‘right to be forgotten’. This is a key part of UK data protection law. But this right has limits. You can ask us to erase your personal data. However, we might have to refuse if we must to keep the data to comply with a legal duty. Our licensing conditions from the UKGC are one example. We also must to retain data to establish, exercise, or defend legal claims. If we have to keep data for these overriding reasons, we undertake to only use it for those specific purposes. The data will be secured and access will be limited.
UK data protection law demands a valid legal reason for us to handle and store your personal data. Our main reasons are to meet a contract with you, to obey legal rules, and for our legitimate business interests. For example, we hold your basic account details to deliver the gaming service you requested. That satisfies our contract. At the same time, laws enforced by the UKGC mandate us to keep financial transaction records for several years to fight money laundering. When we depend on legitimate interests, like preventing fraud, we carefully weigh them against your rights. We ensure any data we keep is proportionate.
We group personal data into categories so we can apply suitable retention timelines. The specific length of time depends on why we processed the data and the legal, regulatory, and business needs we must meet. These periods can vary if the law changes. If that happens, we will update this policy and let you know about any significant changes.
This covers information you gave us when you registered and verified your account. It encompasses your name, date of birth, address, and copies of documents like a passport or driving licence. We keep this data for as long as your account is open, and for a set time after it closes.
After an account is closed, by you or by us, we must keep identity and verification data for at least five years from the closure date. The UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) mandate this. It aids with responsible gambling oversight, fraud prevention, and any regulatory investigations that might happen after an account is no longer active.
This category includes every deposit, withdrawal, bonus claim, and wager. Detailed transaction histories are vital for financial audits, solving disputes, and giving you a clear record of your activity. Financial and gambling regulations heavily affect how long we keep this data.
We retain full financial transaction data for a minimum of six years from the transaction date. This aligns with standard UK tax and accounting law. For some records, the UKGC might ask us to keep them even longer. We always observe the strictest applicable timeframe to ensure full compliance and to protect both you and our business.
We store records of your conversations with our customer support team, whether by live chat, email, or phone. This enables us maintain service quality and train our staff. It also allows us resolve ongoing issues and improve the player experience. We handle these records with the same confidentiality as all your personal data.
Generally, we keep support logs for three years from the date of the interaction. This provides us time to look back at previous conversations if you need more help, and to identify trends in player queries. If a communication is part of a dispute or complaint that could lead to legal action, we might keep those specific records longer. This complies with UK time limits for making legal claims.
The UK Gambling Commission by law requires us to retain certain data, like identity and transaction records, for a specified time after an account closes. This facilitates responsible gambling monitoring, aids prevent fraud, and assists with any future regulatory investigations. For core account data, this retention period is usually five years.
You can freely make a request for erasure. But UK gambling and financial regulations commonly mean we cannot comply right away. For instance, we are unable to delete your transaction history before the required six-year period is over. The law requires us to keep it for auditing and compliance.
We implement strict security measures for the full time we store your data. These encompass encryption, tight access controls, and secure storage systems. We perform regular security audits to make sure these protections keep strong against new threats. Your information is protected from unauthorised access, whether it’s in active use or stored away.
When the retention period for a specific type of data finishes, we safely and permanently delete it. Occasionally we anonymise it instead. Anonymisation means altering the data so it can no longer be linked back to you. Thereafter, it may be used for internal statistical analysis.
We solely share data when it’s required. This covers sharing with payment processors to operate our service, or with authorities like the UK Gambling Commission when the law demands it. Any third party we work with must comply with strict contractual rules to safeguard your data. They can exclusively use it for the particular, lawful purpose we agreed on.
You are entitled to a right to access your personal data. To use this right, you can send us a Subject Access Request (SAR). We will then provide a copy of the information we maintain about you. We do not impose a fee for this and will typically respond within one month. This lets you see exactly what data is in our records.
The newest version of our Data Retention Policy is constantly available on our website. It’s a wise idea to review it now and then. If we implement any big changes that influence how we manage your data, we will notify you. This maintains you updated about our privacy practices.